Troubleshooting | User Guide

How to Troubleshoot When Channels Are Not Playing on Stremenify

Sometimes you may run into issues where no channels are working, only some channels aren’t working, or a channel has buffering/audio/picture issues. Follow this step-by-step guide to fix the problem. If No Channels Are Playing 1. Update your playlist in the app - Refresh or reload your playlist/portal inside the IPTV app. 2. Restart your device - Power off and restart your TV, phone, or streaming device. 3. Check your internet connection - Make sure your internet is working properly. - Test another app (like YouTube or Netflix) to confirm connectivity. 4. Try another portal/server address URL - In your app settings, switch to another Stremenify portal link (provided in your dashboard - My Services / Subscriptions). 5. Check if your subscription is active - Log in to your Stremenify dashboard and confirm that your service plan has not expired. 6. Test another internet source - Try connecting through a mobile hotspot or another Wi-Fi network. 7. Check the Server Status page - In your dashboard, see if the server is online or if there is an outage. - If the server is online and you’ve tried all steps above, try using a VPN (sometimes ISPs block or throttle IPTV traffic). - If the server shows offline, there is an outage. The Stremenify team is already aware and working on restoring service. If One or Some Channels Are Not Working - This usually means the specific channel is offline. - Wait a while for it to be restored. - If the problem continues, open a support ticket, email [email protected] or report it through your Stremenify dashboard. If a Channel is Buffering, Has Audio Issues, or Wrong/No Picture - Report the issue through the dashboard, email, or open a support ticket. - Our technical team will investigate and resolve it.

Last updated on Sep 14, 2025

Troubleshooting App Issues (Crashes, Not Responding, or Errors)

If your IPTV app is crashing, freezing, or not responding, here are steps you can try: 1. Check for App Updates - Go to your device’s app store (Google Play Store, Apple App Store, or device-specific store) and check if the app has an update available. Installing the latest version often fixes bugs and improves stability. 2. Restart the App - Fully close the app and relaunch it. This can resolve temporary glitches. 3. Restart the Device - Sometimes the issue is with the device itself. Restarting your TV, phone, or streaming box can refresh system resources. 4. Check Device Storage - Make sure your device has enough free space. Low storage can cause apps to crash or behave unexpectedly. 5. Clear App Cache (Advanced Users) - On Android devices, you can try clearing the app cache. If you’re not sure how, search “How to clear app cache on [your device name]” on YouTube or Google. 6. Try Another App - We don’t own or maintain the third-party apps compatible with our service. If one app is giving issues, you can try another supported IPTV app (like TiviMate, Smarters Player Lite, iMPlayer, Generic App etc.). 7. Try Another Device - If possible, install the app on another device (e.g., phone, tablet, Firestick, or TV) to see if the issue persists. ✅ Note: Since these apps are third-party software, issues like crashes or freezing are outside our direct control. If the problem continues after trying the above steps, we recommend switching to a different IPTV app for the best experience.

Last updated on Sep 14, 2025

Geolocation & VPN Issues

Sometimes IPTV services may not work properly due to geolocation restrictions or ISP blocking. If you are experiencing playback issues, missing channels, or the service not loading at all, try the following steps: Steps to Resolve: 1. Check Your Location - Some ISPs or regions may block IPTV traffic. - If you recently changed networks (e.g., new Wi-Fi provider, traveling abroad), this may affect service. 2. Try Using a VPN - Connect to a VPN server in a different region (we recommend the US, Canada, or a major EU server). - After connecting, restart your IPTV app and try loading the playlist again. 3. Test Without VPN - In some cases, VPNs can cause connectivity or buffering problems. - Try disabling your VPN and restarting the app to see if that fixes the issue. 4. Check Internet Speed - Ensure you have a stable internet connection (at least 15 Mbps recommended for HD streaming). 📌 If you have tried both with and without a VPN, and the issue persists, check the Server Status Page in your dashboard to ensure there’s no outage.

Last updated on Sep 14, 2025

EPG (TV Guide) Missing or Not Updating

The Electronic Program Guide (EPG) allows you to see what’s currently playing and what’s coming up next. Sometimes the EPG may appear empty, missing, or not update correctly. Steps to Resolve: 1. Refresh/Update EPG in Your App - Many IPTV apps have an option to refresh or re-download the EPG. - Look for “Update EPG”, “Reload EPG”, or similar in your app settings. 2. Restart the Device/App - Close the IPTV app completely and restart it. - Restart your device if necessary. 3. Check Server Status - Sometimes the EPG data may be temporarily unavailable on our side. - Visit the Server Status Page in your dashboard to see if there’s an outage. 4. Try Another App - If your app continues to have issues, try another compatible app from our setup guides. 📌 Note: If the EPG is down, we are aware of the issue and our team is working to restore it. Please be patient as this is usually temporary.

Last updated on Sep 14, 2025

Buffering & Quality Issues

If you are experiencing buffering, freezing, or poor video quality while using Stremenify, here are steps you can take to improve your streaming experience: 1. Check Your Internet Speed - A stable internet connection is required for smooth streaming. - We recommend at least 20 Mbps download speed for HD/4K content. - Run a speed test on your device to confirm. 2. Restart Your Device & App - Restart your streaming device (TV, phone, tablet, or box). - Restart the IPTV app you are using to clear temporary glitches. 3. Try Another Internet Source - If possible, test with a mobile hotspot or another Wi-Fi connection. - This helps determine if the issue is related to your network provider. 4. Connect Using Ethernet (If Possible) - For TV boxes and smart TVs, using a wired Ethernet connection is more stable than Wi-Fi. 5. Lower the Stream Quality - Choose a another version of the channel from the channel list if available e.g SD, HD - Some apps allow you to adjust stream resolution. - Try lowering from 4K → 1080p → 720p to reduce buffering if app allows it. 6. Use a VPN - In some regions, ISPs may throttle or block IPTV services. - Connecting to a VPN can resolve buffering and streaming restrictions. 7. Check for Server Issues - Visit the server status page in your dashboard. - If the server is online → buffering may be on your network side. - If the server is offline → there may be a temporary outage, and our team is working on it. 8. Contact Support if Needed - If buffering continues, open a support ticket with details about: - The channel name - The device you’re using - Your internet speed - Support Email: [email protected]

Last updated on Sep 14, 2025

Troubleshooting “Invalid Details” or “User Not Found” Errors

If you see “Invalid Details” or “User Not Found” when logging in or during first setup, follow these steps to resolve the issue: 1. Verify Your Subscription Username and Password - Ensure you are not using your account email or dashboard login. - Use the service plan username and password provided with your Stremenify plan. - Note: Subscription credentials usually consist of numbers only. 2. Check the Server URL - Make sure the server/portal URL matches exactly as provided. - Common mistake: Using https:// instead of http:// if your URL requires HTTP. - Try copying the URL directly from your dashboard. 3. Try Another Server URL - If your subscription provides multiple URLs, try another one. - Sometimes a specific server may be temporarily offline or busy. 4. Check Server Status - Log in to your Stremenify dashboard → Server Status Page. - If the server is down or under maintenance, wait until it is back online. 5. Check Internet Connectivity - Ensure your device has a stable internet connection. - Test by opening a website or another streaming service. 6. VPN Settings - If you are using a VPN, try turning it on or off to see if it resolves the issue. - Some ISPs may block IPTV traffic, and VPNs can sometimes help or interfere depending on the server location. ✅ Tip: Carefully double-check every detail—username, password, and server URL are case-sensitive. Using the wrong credentials or URL is the most common cause of login errors.

Last updated on Sep 14, 2025

How to Disable ISP Security Features (AT&T, Spectrum, Xfinity)

Some internet providers have built-in security/firewall settings that may block IPTV apps or cause channels not to load. If you are using AT&T, Spectrum, or Xfinity, you may need to disable or adjust these features. ⚠️ Important: Disabling ISP security/firewall features should only be done to allow trusted applications like Stremenify supported apps to work properly. AT&T Smart Home Manager 1. Open the AT&T Smart Home Manager App on your mobile phone. 2. Select Home Network Hardware. 3. Select Wi-Fi Gateway. 4. Scroll down and select Advanced Settings. 5. Go to the Firewall tab. 6. Select Security Options. 7. Choose User Disable Security Options. 8. Close the AT&T Smart Home Manager app. 9. Restart your IPTV application. 👉 Alternative path: - In the AT&T Home Manager app, go to App Preferences. - Toggle off Enable Security (this disables the AT&T security firewall). Spectrum / Xfinity Security Shield 1. Open the Spectrum or Xfinity app. 2. Navigate to Security Settings or Advanced Settings. 3. Look for Security Shield or Firewall settings. 4. Turn off the firewall, or when prompted, allow the IPTV app as a trusted application. 🔗 Spectrum Help Guide: Spectrum – How to Unblock Websites with Security Shield ✅ Once these steps are complete, restart your IPTV app and check if the channels load correctly.

Last updated on Sep 14, 2025